Yesterday, my colleagues and I posted the following message to several higher education IT support listservs:
Earlier this year, the ResNet Applied Research Group solicited participation in the 2008 ResNet Survey. This comprehensive survey focused on residential technology support groups, their responsibilities in supporting technologies to residential students, the service issues they addressed, and their organizational structure. Over 100 institutions participated and we are pleased to inform you that we have publicly released data from the survey at http://resnetsymposium.org/wiki/index.php/RARG:2008_ResNet_Survey.We are profoundly grateful to those who participated and we look forward to answering any questions you may have as we continue this and related research.
It’s taken us quite a bit longer to release these results that we hoped and anticipated. We’re a tiny (3-person) volunteer group so when life and work call it’s easy for our research projects to become lower priorities. And we have other things going on, too, within the group.
Despite releasing data from most of the survey, we still have some work to do with the open-ended questions. Making sense of that data is more involved than tossing data into SPSS and running some calculations. We’ve done some of that work but have more to do.